Service & Support
Support through installation, training and operation
After-Sales Service
Practical support for the equipment lifecycle
Customer service is treated as part of the equipment delivery process. The service team supports requirement review, installation and commissioning, operator training, and follow-up after the equipment enters production.
Confirm the material, bag format, production target, voltage and factory conditions before final equipment selection.
Support equipment setup, process checks and commissioning according to the agreed project scope.
Provide operation and maintenance guidance to help the customer’s team use the equipment correctly.
Receive service requests through the hotline and coordinate follow-up based on the equipment issue and customer location.
Service network
Yongcheng’s published support network covers eight domestic service regions and multiple service outlets. Overseas support arrangements are confirmed according to the project location, equipment configuration and delivery scope.